A manager can see all of the records owned by their team, but not records owned by other teams. How is access to the records being controlled?

The correct answer is C. Role Hierarchy. Role Hierarchy controls record-level access (visibility) in Salesforce. Users higher in the hierarchy can see records owned by users below them, but not records owned by peers in other branches of the hierarchy. This matches the scenario exactly: the manager sees their team's rec

Security and Access

Question

Options

APermission Sets
BProfiles
CRole Hierarchy

How the community answered

(46 responses)

A
2% (1)
B
7% (3)
C
91% (42)

Explanation

Role Hierarchy controls record-level access (visibility) in Salesforce. Users higher in the hierarchy can see records owned by users below them, but not records owned by peers in other branches of the hierarchy. This matches the scenario exactly: the manager sees their team's records (subordinates in the hierarchy) but not records from other teams (different branches). Profiles control object/field permissions, and Permission Sets grant additional permissions - neither controls record ownership-based visibility.

Topics

#Record Access#Role Hierarchy#Data Visibility#Security Model

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