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RCDDV15 · Question #217
The chief executive officer reminds a program manager that a program must deliver a 30% reduction in customer complaints by the end of the year. Where is this expectation documented?
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Program Benefits Management
Question
The chief executive officer reminds a program manager that a program must deliver a 30% reduction in customer complaints by the end of the year. Where is this expectation documented?
Options
- AProgram quality standards
- BCustomer management plan
- CBenefits management plan
- DBenefits sustainment plan
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Topics
#benefits management plan#performance metrics#program objectives#benefits documentation