BICSI
RCDD-002 · Question #217
The chief executive officer reminds a program manager that a program must deliver a 30% reduction in customer complaints by the end of the year. Where is this expectation documented?
The correct answer is C. Benefits management plan. See the full explanation below for the reasoning.
Question
The chief executive officer reminds a program manager that a program must deliver a 30% reduction in customer complaints by the end of the year. Where is this expectation documented?
Options
- AProgram quality standards
- BCustomer management plan
- CBenefits management plan
- DBenefits sustainment plan
How the community answered
(49 responses)- A8% (4)
- B16% (8)
- C71% (35)
- D4% (2)
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