BICSI
RCDD-002 · Question #160
An insurance company launches a program to consolidate the multiple systems used by its agents. This program will benefit stakeholders by offering efficient policy administration processes, improved…
The correct answer is B. Identify stakeholders who are opposed to the program, and present them with the value of the. See the full explanation below for the reasoning.
Question
An insurance company launches a program to consolidate the multiple systems used by its agents. This program will benefit stakeholders by offering efficient policy administration processes, improved customer service and the ability to grow market share. However, since the new program will also introduce new policies and pricing controls, some stakeholders are opposed to its implementation. To obtain consensus among stakeholders, what should the program manager do?
Options
- AEnsure that the program considers organizational change management and outreach efforts to
- BIdentify stakeholders who are opposed to the program, and present them with the value of the
- CCreate focus groups representing different types of stakeholders and then meet with them at the
- DAsk the program sponsor to be the interface with stakeholders for all future communications
How the community answered
(19 responses)- A11% (2)
- B68% (13)
- C16% (3)
- D5% (1)
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