HDI
QQ0-100 · Question #85
Which two are the primary purpose of an annual (periodic) survey? (Choose two.)
The correct answer is B. Identify changes to products, services and processes D. Evaluate customer satisfaction with products, services, and personnel. See the full explanation below for the reasoning.
Question
Which two are the primary purpose of an annual (periodic) survey? (Choose two.)
Options
- ADetermine management bonuses
- BIdentify changes to products, services and processes
- CMeasure performance of individual analysts at the help desk
- DEvaluate customer satisfaction with products, services, and personnel
How the community answered
(33 responses)- A15% (5)
- B76% (25)
- C9% (3)
Community Discussion
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