HDI
QQ0-100 · Question #66
QQ0-100 Question #66: Real Exam Question with Answer & Explanation
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Question
Which two facts about customer satisfaction are true? (Choose two.)
Options
- AMore customers are lost to poor service than poor product
- BIt is more costly to retain a customer than acquire a new one
- CMore customer contacts can be made over the phone than in person
- DCustomers form opinions about organisations based on contact with a small portion of that
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