Which two facts about customer satisfaction are true? (Choose two.)

Question

Options

• AMore customers are lost to poor service than poor product
• BIt is more costly to retain a customer than acquire a new one
• CMore customer contacts can be made over the phone than in person
• DCustomers form opinions about organisations based on contact with a small portion of that

• A
  84% (26)
• B
  6% (2)
• C
  10% (3)

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