HDI
QQ0-100 · Question #64
An aggressive customer calls the help desk and demands an immediate resolution to a problem. Which three approaches should the creative analyst use to successfully manage the call? (Choose three.)
The correct answer is B. Stay on target C. Focus on the facts D. Project confidence. See the full explanation below for the reasoning.
Question
An aggressive customer calls the help desk and demands an immediate resolution to a problem. Which three approaches should the creative analyst use to successfully manage the call? (Choose three.)
Options
- ASlow the pace
- BStay on target
- CFocus on the facts
- DProject confidence
- EBe less time-disciplined
How the community answered
(49 responses)- A6% (3)
- B84% (41)
- E10% (5)
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