HDI
QQ0-100 · Question #54
Which are two characteristics of active listeners? (Choose two)
The correct answer is A. They acknowledge the customer. B. They restate/paraphrase to ensure understanding. See the full explanation below for the reasoning.
Question
Which are two characteristics of active listeners? (Choose two)
Options
- AThey acknowledge the customer.
- BThey restate/paraphrase to ensure understanding.
- CThey understand that evidence and reasoning are critical.
- DThey know the process for escalating a problem.
How the community answered
(26 responses)- A81% (21)
- C8% (2)
- D12% (3)
Community Discussion
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