HDI
QQ0-100 · Question #54
QQ0-100 Question #54: Real Exam Question with Answer & Explanation
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Question
Which are two characteristics of active listeners? (Choose two)
Options
- AThey acknowledge the customer.
- BThey restate/paraphrase to ensure understanding.
- CThey understand that evidence and reasoning are critical.
- DThey know the process for escalating a problem.
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