HDI
QQ0-100 · Question #48
A customer calls with a critical problem for a product that is no longer supported by the help desk. What do you do? (Choose two.)
The correct answer is A. Develop alternatives B. Determine what the real need is. See the full explanation below for the reasoning.
Question
A customer calls with a critical problem for a product that is no longer supported by the help desk. What do you do? (Choose two.)
Options
- ADevelop alternatives
- BDetermine what the real need is
- CApologise for not being able to assist the customer
- DInform the customer that the product is not supported
How the community answered
(24 responses)- A75% (18)
- C8% (2)
- D17% (4)
Community Discussion
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