HDI
QQ0-100 · Question #24
QQ0-100 Question #24: Real Exam Question with Answer & Explanation
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Question
A customer calls and tells you that their problem is critical (high severity), however it is apparent to you that the problem is a low severity. What is the best way to handle the situation?
Options
- ARecord the problem as a low severity
- BRefer the customer to the service level agreement (SLA)
- CReset the customer expectation for low severity problems Reset the customer? expectation for
- DAssess the technical and business issues and negotiate until you and the customer agree
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