HDI
QQ0-100 · Question #20
Which three are benefits of a call management system? (Choose three.)
The correct answer is A. The analyst is able to log the customers problem B. The analyst is able to view the customers call history C. The analyst is able to view the customers contact information. See the full explanation below for the reasoning.
Question
Which three are benefits of a call management system? (Choose three.)
Options
- AThe analyst is able to log the customers problem
- BThe analyst is able to view the customers call history
- CThe analyst is able to view the customers contact information
- DThe analyst is able to view the customers password information
How the community answered
(21 responses)- A86% (18)
- D14% (3)
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