HDI
QQ0-100 · Question #13
You are working as a help desk analyst and receive a call from the network administrator informing you that a server is down. Which action should you perform first?
The correct answer is B. Inform the other help desk analysts. See the full explanation below for the reasoning.
Question
You are working as a help desk analyst and receive a call from the network administrator informing you that a server is down. Which action should you perform first?
Options
- ATroubleshoot the problem yourself
- BInform the other help desk analysts
- CCall all customers that use the server
- DWait for customers to call the help desk
How the community answered
(36 responses)- A8% (3)
- B75% (27)
- C3% (1)
- D14% (5)
Community Discussion
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