HDI
QQ0-100 · Question #118
Which metric indicates how often a customer may need a follow-up call to achieve resolution?
The correct answer is D. First call resolution rate. See the full explanation below for the reasoning.
Question
Which metric indicates how often a customer may need a follow-up call to achieve resolution?
Options
- ACapture rate
- BAbandon rate
- CCall return rate
- DFirst call resolution rate
How the community answered
(57 responses)- A2% (1)
- B7% (4)
- C11% (6)
- D81% (46)
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