HDI
QQ0-100 · Question #10
QQ0-100 Question #10: Real Exam Question with Answer & Explanation
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Question
A customer calls the support centre and describes a problem. The analyst is not certain what the problem is. What is the appropriate strategy for eliciting the information a second time?
Options
- ABegin troubleshooting
- BTransfer the call to a more experienced analyst
- CAsk the customer to repeat the problem back to you
- DRepeat back to the customer what you thought you heard
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