PSPO-II · Question #4
A user satisfaction gap exists when there is a difference between: (Choose the best two answers)
The correct answer is B. The user's desired outcome. D. The user's actual experience. A user satisfaction gap exists when there is a difference between what the user expects from a product or service and what the user actually experiences. The user's desired outcome is the goal or benefit that the user wants to achieve by using the product or service. The user's…
Question
A user satisfaction gap exists when there is a difference between: (Choose the best two answers)
Options
- AThe total market size.
- BThe user's desired outcome.
- CThe market share of the product.
- DThe user's actual experience.
How the community answered
(44 responses)- A7% (3)
- B89% (39)
- C5% (2)
Explanation
A user satisfaction gap exists when there is a difference between what the user expects from a product or service and what the user actually experiences. The user's desired outcome is the goal or benefit that the user wants to achieve by using the product or service. The user's actual experience is the perception and evaluation of the product or service by the user. If the user's actual experience does not meet or exceed the user's desired outcome, the user will be dissatisfied and may switch to a different product or service.
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