PMP Question #946: Real Exam Question with Answer & Explanation

Question

The project manager received a claim from the client because the outcome delivered is not working properly. The project manager investigated the cause and realized that this deliverable was outsourced to an external provider, and was not made aware. What primary tool would have helped the project manager identify this situation?

Options

• ACommunications management plan
• BScope baseline
• CRisk register
• DStakeholder register

Explanation

The primary tool that would have helped the project manager identify the outsourced deliverable and its external provider, thus preventing unawareness, is the stakeholder register.

Common mistakes.

• A. The communications management plan defines how project information will be exchanged, but it does not primarily identify who all the external providers or key stakeholders are in the first place.
• B. The scope baseline defines what work is included in the project, but it typically doesn't detail the specific organizational units or external entities performing each piece of the work.
• C. A risk register would document potential risks, possibly including those related to outsourcing, but it's a tool for risk planning and tracking, not the primary document for simply identifying who is performing specific outsourced work.

Concept tested. Stakeholder identification and management

Reference. https://learn.microsoft.com/en-us/project/manage-stakeholders

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