PMP · Question #910
During the fourth sprint, a project manager noticed that none of the customer representatives have participated in any of the sprints. The team told the project manager that they had a prototype…
The correct answer is D. Invite the customer representatives to the review meeting to review the prototype with the team. The absence of customer participation and the readiness of a prototype indicate a need for immediate customer engagement. The project manager should invite customer representatives to a review meeting to get direct feedback on the prototype and re-engage them in the sprint…
Question
During the fourth sprint, a project manager noticed that none of the customer representatives have participated in any of the sprints. The team told the project manager that they had a prototype ready. What should the project manager do next?
Options
- AContact the customer to confirm that they received updates of the work in progress (WIP).
- BTell the team to create a prototype manual to provide guidance for the end user.
- CDeliver a presentation about the capabilities to the quality assurance (QA) team.
- DInvite the customer representatives to the review meeting to review the prototype with the team.
How the community answered
(25 responses)- A4% (1)
- B4% (1)
- C8% (2)
- D84% (21)
Why each option
The absence of customer participation and the readiness of a prototype indicate a need for immediate customer engagement. The project manager should invite customer representatives to a review meeting to get direct feedback on the prototype and re-engage them in the sprint process.
Simply contacting the customer to confirm receipt of updates is insufficient; it doesn't address the lack of active participation or provide an opportunity for crucial feedback on the prototype.
Creating a prototype manual before the customer has even seen or approved the prototype is premature; the priority is to get customer validation and feedback first.
Delivering a presentation to the QA team about capabilities is an internal step and doesn't address the critical issue of missing customer involvement and feedback on the prototype.
In Agile methodologies, continuous customer involvement and feedback are paramount to ensure the product meets user needs and expectations. The fact that customer representatives have not participated and a prototype is ready signifies a critical gap in feedback. Inviting customer representatives to a review meeting to inspect the prototype with the team is the most direct and effective way to re-engage them, gather essential feedback on the delivered increment, and ensure the project remains aligned with their evolving needs. This action immediately addresses the lack of customer participation and leverages the completed prototype for validation.
Concept tested: Agile sprint review and customer engagement
Source: https://www.scrum.org/resources/what-is-a-sprint-review
Topics
Community Discussion
5
Bao N.Jun 17, 2026D is the right call here. The exam wants you to get stakeholders engaged at the sprint review, and a ready prototype is the perfect hook to pull those customer reps into the room.
Hiroshi T.Jun 18, 2026Agreed on D, but the blueprint frames it as securing feedback for the next iteration, not just getting bodies in the room.
Zlatan X.Jun 29, 2026Leaned toward A first but the prototype ready signals review meeting, so D.
Hiroshi T.Jul 4, 2026D per the Agile Practice Guide. Does a prototype add value without customer feedback?
Bao N.Jul 6, 2026D is right but the trap is people stop at building the prototype and forget the feedback loop is where the actual value gets validated, so if you see an answer option that mentions both prototype and feedback, thats your pick over prototype alone.