PMP · Question #862
In an ongoing project, the customer, who has been the main contact for the project, informs the project manager that they will be introducing a new contact person due to their busy schedule. Moving fo
The correct answer is D. Request a meeting with the customer and the new contact.. The project manager should immediately request a meeting with both the existing and new customer contacts to facilitate a smooth handover and clarify roles and expectations for decision-making.
Question
In an ongoing project, the customer, who has been the main contact for the project, informs the project manager that they will be introducing a new contact person due to their busy schedule. Moving forward, the new contact will also be making key decisions. What should the project manager do next?
Options
- AUpdate the stakeholder register with the new contact's details.
- BInform the project team of the new point of contact.
- CUpdate the communications management plan.
- DRequest a meeting with the customer and the new contact.
How the community answered
(50 responses)- A4% (2)
- B14% (7)
- C8% (4)
- D74% (37)
Why each option
The project manager should immediately request a meeting with both the existing and new customer contacts to facilitate a smooth handover and clarify roles and expectations for decision-making.
Updating the stakeholder register is an important administrative step, but it is not the *first* action to ensure project continuity and relationship building with a new key decision-maker.
Informing the project team is necessary, but the project manager must first establish a direct relationship and clear understanding with the new contact before disseminating information to the team.
Updating the communications management plan is a subsequent step, after the initial meeting has established the new contact's preferences and finalized communication channels.
Requesting a meeting with both the old and new contacts is crucial for a proper handover, allowing the project manager to be formally introduced, understand the new contact's expectations, clarify decision-making authority, and ensure project continuity. This proactive engagement minimizes risks associated with a key stakeholder change.
Concept tested: Stakeholder engagement and transition management
Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok/manage-stakeholder-engagement
Topics
Community Discussion
5
Imani T.Jul 4, 2026D is correct. You need to sit down with the customer and the new contact first to understand the decision-making authority and transition expectations before you start updating registers or comms plans.
Hiroshi T.Jun 13, 2026D is correct. Per the PMBOK Guide, when a new stakeholder is introduced who will be making key decisions, the project manager should engage them early to understand their expectations, influence, and communication preferences before updating any project documents.
Imani T.Jun 14, 2026Agreed on D, but worth noting the exam loves to test whether you update the stakeholder register first or the communication plan first, and the answer is always register, then comms.
Fatima Z.Jun 20, 2026I first leaned toward A because updating the stakeholder register sounds like the tidy, by-the-book move, but PMI wants you to S.A.V.E. the relationship first: Sit down, Assess, Verify, Engage. Option D wins because a new decision-maker with real authority needs a kickoff chat to confirm scope, expectations, and communication preferences before any document gets touched. You cannot update a register or comms plan for someone you have not even met yet. Get the meeting, then do the paperwork.
Carlos M.Jul 1, 2026D is correct because before you update any documents or tell the team anything, you need to actually meet the new contact and clarify how decisions will be handled going forward. Updating the stakeholder register or comms plan comes after you understand the new arrangement, not before. I had almost this exact scenario on my PMP last month and almost clicked A because it felt like the safe process answer. Re-read it and realized the customer is delegating key decisions, so you need to sit down with both of them first to nail down scope and authority before touching any paperwork.