A project manager is attending a progress meeting with a client. The client requests a design change which might potentially add value to the project. What action should the project manager take?

While consulting with team members is necessary for evaluation, allowing *them* to make the ultimate decision bypasses the project manager's responsibility for change control and client relationship management.

Accommodating the change request to serve the client's needs is the appropriate response, provided it follows a formal change control process. While a project manager must manage scope, a client-requested change that *adds value* should be welcomed, evaluated, and integrated if feasible. The project manager's role is to ensure client satisfaction and project success, which often involves adapting to evolving requirements through a structured change management approach.

Convincing the client not to make changes, especially if they add value, is counterproductive to client satisfaction and potentially limits the project's ultimate success and utility.

Making "transactional decisions focusing on project goals" can be too rigid; project goals evolve, and a project manager must balance adherence to the plan with flexibility to deliver maximum value, especially when the client identifies an enhancement.