PMP Question #655: Real Exam Question with Answer & Explanation

Question

A project manager is performing the scrum master role for a project team of developers. At the daily standup, a couple of developers complain about the noise from a neighboring team, the performance of their laptops, and the difficulty in booking meeting rooms. What should the project manager do?

Options

• AAssign actions to all stakeholders and oversee their implementation.
• BAcknowledge the impediments and facilitate their resolutions.
• CNote the impediments and escalate them to the product owner.
• DNote the impediments and work on addressing them later.

Explanation

As a Scrum Master, the project manager must acknowledge impediments raised by the team and actively facilitate their resolution to maintain productivity.

Common mistakes.

• A. While actions may involve stakeholders, the Scrum Master's primary focus is on removing impediments for the development team and facilitating solutions, not simply assigning actions broadly and overseeing them.
• C. While the Product Owner should be informed of significant impediments, the Scrum Master's role goes beyond mere escalation; it involves proactive facilitation and resolution of these blockers.
• D. Postponing the resolution of known impediments can significantly impact team morale and sprint velocity, directly contradicting the Scrum Master's responsibility to protect the team from blockers and maintain focus.

Concept tested. Scrum Master's role in impediment removal

Reference. https://www.scrum.org/resources/what-is-a-scrum-master

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