PMP · Question #47
After conducting a performance assessment, the project manager identified that some gaps still exist. What should the project manager ensure?
The correct answer is B. Performance improvement programs are organized for all team members who were assessed.. Performance assessment revealed existing gaps among team members.
Question
After conducting a performance assessment, the project manager identified that some gaps still exist. What should the project manager ensure?
Options
- AAwards are given to all team members for playing a role in the project and undertaking the
- BPerformance improvement programs are organized for all team members who were assessed.
- CAll team members rotate their job schedules immediately to make them versatile.
- DAssessment results are kept private and not shared among team members.
How the community answered
(31 responses)- A3% (1)
- B81% (25)
- C10% (3)
- D6% (2)
Why each option
Performance assessment revealed existing gaps among team members.
Giving awards to all team members regardless of performance gaps is counterproductive to addressing the identified deficiencies and undermines the credibility of the assessment process.
When performance gaps are identified through an assessment, the appropriate and effective response is to organize targeted performance improvement programs, training, or mentoring. This directly addresses the identified deficiencies, enhancing individual and overall team capabilities to meet project and organizational standards.
While job rotation can foster versatility, it is a long-term development strategy and not the immediate or primary action for closing specific, identified performance gaps.
While individual performance discussions should be private, the overall findings and subsequent improvement initiatives can be shared to foster a culture of continuous learning, and keeping results entirely private doesn't actively address the gaps.
Concept tested: Team performance management and development
Topics
Community Discussion
5B is the right call here. In the real world, when you finish a performance assessment and find gaps, you don't just file the paperwork away and hope for the best. You put together targeted development plans or training to actually close those gaps, which is exactly what option B is getting at. I've seen managers skip this step and the same issues just resurface on the next project because nobody invested in fixing the skill or process shortfall.
Confirmed B on my exam last month. The memory hook that got me through: gaps found means training plan activated, not just documenting the problem. Does anyone know if this maps specifically to Manage Team or if it can show up in the Acquire Resources questions too?
Agreed on B, and in my experience it shows up under Manage Team because that is where you are actively developing the people you already have, whereas Acquire Resources is more about getting bodies in seats, though I have seen the exam blur that line when the gap is discovered during onboarding.
B is right, though I wish the PMBOK said coaching instead of improvement programs.
Coaching clicks better mentally but I think they kept it broad because the actual exam loves asking about organizational improvement programs as a specific output, so memorizing that wording helped me twice.