PMP Question #255: Real Exam Question with Answer & Explanation

Question

A project manager has noticed that a critical team member is consistently arguing with a client. This has started to have a negative effect on the meetings. How should the project manager address this?

Options

• ATalk to the client privately to highlight the situation.
• BExplain the impact of the scenario to the project team member.
• CRemove the project team member from all future meetings.
• DRecommend a performance improvement plan to the project team member.

Explanation

The project manager should address the issue directly with the team member, explaining the negative impact of their argumentative behavior on client relationships and meetings.

Common mistakes.

• A. Talking to the client first might undermine the team member, damage trust, and escalate the issue externally before attempting to resolve it internally with the team member.
• C. Removing the team member immediately is a drastic and potentially demotivating action that doesn't address the root cause or offer an opportunity for behavioral correction.
• D. A performance improvement plan (PIP) is a formal measure typically used for persistent performance issues after initial coaching and feedback have failed, making it a premature step for this situation.

Concept tested. Conflict resolution & team management

Reference. https://www.pmi.org/pmbok-guide-standards/foundational/pmbok

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