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PMP · Question #152

During a kick-off meeting, the project manager notices that one of the stakeholders responsible for providing key information to the team has a low level of participation. This stakeholder believes th

The correct answer is A. Facilitate a supportive level of engagement for this stakeholder.. A key stakeholder crucial for project information is disengaged, believing the project offers no benefit, posing a high risk.

Submitted by takeshi77· Apr 18, 2026People

Question

During a kick-off meeting, the project manager notices that one of the stakeholders responsible for providing key information to the team has a low level of participation. This stakeholder believes that there will be no benefit from implementing the project. The project manager realizes that this could be a high risk for the project. Which action should the project manager take?

Options

  • AFacilitate a supportive level of engagement for this stakeholder.
  • BAsk the project sponsor for advice as it might be possible to work with another stakeholder.
  • CPerform a qualitative risk analysis using a probability and impact matrix.
  • DEnsure the key information is accurate and monitor the situation as the project progresses.

How the community answered

(40 responses)
  • A
    73% (29)
  • B
    5% (2)
  • C
    8% (3)
  • D
    15% (6)

Why each option

A key stakeholder crucial for project information is disengaged, believing the project offers no benefit, posing a high risk.

AFacilitate a supportive level of engagement for this stakeholder.Correct

The project manager should directly engage with the disengaged stakeholder to understand their concerns, address their perceived lack of benefit, and work to build support. This proactive approach aims to convert a resistant stakeholder into a supportive one by fostering understanding and demonstrating the project's value, thereby mitigating a critical communication and information risk.

BAsk the project sponsor for advice as it might be possible to work with another stakeholder.

Asking the project sponsor to find another stakeholder for critical information is an escalation that bypasses direct problem-solving with the primary stakeholder and might not be feasible or desirable, potentially alienating the original stakeholder further.

CPerform a qualitative risk analysis using a probability and impact matrix.

While performing a qualitative risk analysis is a valid risk management step, the immediate problem is active stakeholder disengagement, which requires direct interaction and management before or in parallel with formal risk assessment.

DEnsure the key information is accurate and monitor the situation as the project progresses.

Ensuring information accuracy and monitoring is a passive approach that does not address the root cause of the stakeholder's disengagement or their belief that the project has no benefit, allowing the high risk to persist and potentially escalate.

Concept tested: Stakeholder engagement and management

Topics

#Stakeholder Management#Stakeholder Engagement#Communication#Risk Mitigation

Community Discussion

5
Brenda K.Brenda K.Apr 9, 2026

A is the quick win here. The stem gives you a stakeholder who is actively disengaged and sees no benefit, so you need to shift their engagement level using stakeholder engagement plan techniques. C is the time sink trap because it sounds like a real risk step, but you already know the probability and impact are high, so running the matrix just burns your clock. Grab A and move on, because facilitating supportive engagement directly addresses the root cause before it derails your kickoff.

21
Ola B.Ola B.Apr 11, 2026

A is right but spin up a quick engagement sandbox first, meaning map that stakeholder against the current vs desired engagement level in your plan so you can actually see the gap before you act on it.

0
Ola B.Ola B.Mar 26, 2026

Picked C first since the stem screams risk, but low engagement is a stakeholder problem, so A.

2
Imani T.Imani T.Apr 4, 2026

Confirmed A on exam last month. The PMBOK wants you to fix the root cause here, which is the stakeholder's resistance, not just slap a risk matrix on it. Anyone know if "supportive" maps to a specific engagement level in the stakeholder engagement assessment matrix, or is that just general PMI-speak for moving them from resistant toward neutral?

0
Ola B.Ola B.Apr 6, 2026

Spot on about fixing root cause over slapping a matrix on it, and "supportive" is literally one of the five engagement levels in the stakeholder engagement assessment matrix, sitting right between neutral and leading, so you are moving them up from resistant through neutral to get there.

0
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