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PMI

PMP · Question #1419

A highly skilled team resource received a job offer and is leaving the project soon. What should the project manager do to maintain project performance while a new team member is being onboarded?

The correct answer is B. Offer cross-training and mentoring to the new team member. To maintain project performance when a highly skilled team member departs, the project manager should facilitate cross-training and mentoring for the new or remaining team members to ensure knowledge transfer and skill development.

Submitted by weili_xi· Apr 18, 2026People

Question

A highly skilled team resource received a job offer and is leaving the project soon. What should the project manager do to maintain project performance while a new team member is being onboarded?

Options

  • AShare project documents with the new team member.
  • BOffer cross-training and mentoring to the new team member.
  • CMotivate the new team member to perform.
  • DLog a risk in the risk register and work with the new team member to mitigate it.

How the community answered

(36 responses)
  • A
    3% (1)
  • B
    83% (30)
  • C
    6% (2)
  • D
    8% (3)

Why each option

To maintain project performance when a highly skilled team member departs, the project manager should facilitate cross-training and mentoring for the new or remaining team members to ensure knowledge transfer and skill development.

AShare project documents with the new team member.

Sharing project documents is a basic onboarding step but is insufficient on its own for a new member to gain the high-level skills and contextual knowledge of a highly skilled departing resource.

BOffer cross-training and mentoring to the new team member.Correct

When a highly skilled team member leaves, the most effective way to maintain project performance is through proactive knowledge transfer. Offering cross-training from existing team members to others, and specifically mentoring the new team member, ensures that critical skills and institutional knowledge are passed on, minimizing the impact of the departure.

CMotivate the new team member to perform.

Motivating the new team member is generally important, but it doesn't directly address the technical skill gap or knowledge loss from the departing highly skilled resource and isn't the primary action for maintaining specific project performance during a transition.

DLog a risk in the risk register and work with the new team member to mitigate it.

Logging a risk (the departure itself is an issue or imminent issue) and working with the *new* team member to mitigate it is not the most effective strategy; mitigation for skill loss primarily involves existing team members transferring knowledge.

Concept tested: Knowledge transfer and succession planning

Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok/develop-team

Topics

#Team onboarding#Knowledge transfer#Resource management#Skill development

Community Discussion

5
Lena V.Lena V.Feb 17, 2026

B is the answer. PMI wants you to actively transfer knowledge from the departing resource through cross-training and mentoring, which directly addresses the skills gap and keeps performance steady during the transition.

20
Mateus R.Mateus R.Feb 14, 2026

B. Like a ranch hand teaching the new hired hand the ropes before he rides off, cross-training keeps the herd moving. Does anyone know if PMI always favors mentoring over just logging the risk?

5
Ingrid P.Ingrid P.Feb 20, 2026

Confirmed B on exam last week. Cross-training and mentoring is the knowledge-transfer move the PMBOK wants when a key resource exits, so I made a card pairing "departing SME" with "mentoring/cross-training" on a 14-day interval.

5
Toby R.Toby R.Feb 22, 2026

D all the way. Logged the risk, then mitigated with the new hire.

-1
Ingrid P.Ingrid P.Feb 25, 2026

B is the right call here. Logging the risk is just documenting it, but actually hiring someone to reduce the impact is a mitigation, which is exactly what option B describes.

0
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