PMP Question #1419: Real Exam Question with Answer & Explanation

Question

A highly skilled team resource received a job offer and is leaving the project soon. What should the project manager do to maintain project performance while a new team member is being onboarded?

Options

• AShare project documents with the new team member.
• BOffer cross-training and mentoring to the new team member.
• CMotivate the new team member to perform.
• DLog a risk in the risk register and work with the new team member to mitigate it.

Explanation

To maintain project performance when a highly skilled team member departs, the project manager should facilitate cross-training and mentoring for the new or remaining team members to ensure knowledge transfer and skill development.

Common mistakes.

• A. Sharing project documents is a basic onboarding step but is insufficient on its own for a new member to gain the high-level skills and contextual knowledge of a highly skilled departing resource.
• C. Motivating the new team member is generally important, but it doesn't directly address the technical skill gap or knowledge loss from the departing highly skilled resource and isn't the primary action for maintaining specific project performance during a transition.
• D. Logging a risk (the departure itself is an issue or imminent issue) and working with the new team member to mitigate it is not the most effective strategy; mitigation for skill loss primarily involves existing team members transferring knowledge.

Concept tested. Knowledge transfer and succession planning

Reference. https://www.pmi.org/pmbok-guide-standards/foundational/pmbok/develop-team

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