PMP Question #1413: Real Exam Question with Answer & Explanation

Question

A company is transitioning from a predictive approach to an agile approach. The team members work remotely, and some have personal conflicts that make them unavailable for some project ceremonies. The product owner has made it clear that the agenda is very tight and the team should make every effort to participate in all ceremonies. What should the project manager, as a servant leader, do to address this situation?

Options

• AEvaluate alternative options and try to find resources with similar skills.
• BEngage in separate ceremonies with these team members to allow them to stay on the project.
• CAsk the team members to decide collectively on how to support the team.
• DPerform the ceremonies without the team members and send them notes by email.

Explanation

As a servant leader, the project manager should empower the agile team to collectively determine the best approach to manage conflicts and ensure participation in ceremonies, fostering self-organization and accountability.

Common mistakes.

• A. Evaluating alternative resources implies replacing team members, which is not the first step for a servant leader addressing internal team conflicts and goes against empowering the current team.
• B. Engaging in separate ceremonies creates an 'us vs. them' dynamic, reduces transparency, and undermines the collective participation and collaboration that agile ceremonies are designed to foster.
• D. Performing ceremonies without key team members and merely sending notes removes their active participation, hinders communication, and prevents the team from collectively inspecting and adapting.

Concept tested. Servant leadership, Agile team self-organization

Reference. https://www.pmi.org/pmbok-guide-standards/foundational/agile-practice-guide

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