PMP Question #1403: Real Exam Question with Answer & Explanation

Question

A project manager joins an existing project. One project stakeholder is unhappy with the frequency and types of project updates received and has made a request for more information to be shared. What should the project manager do next?

Options

• AConsult the scope baseline document to track project updates.
• BUpdate the project communications management plan immediately.
• CInform the stakeholder to wait for the annual stakeholder review meeting.
• DSchedule a meeting with the stakeholder to better understand their request.

Explanation

When a stakeholder expresses dissatisfaction with project updates and requests more information, the project manager should first schedule a meeting with them to understand the specific needs and concerns.

Common mistakes.

• A. The scope baseline document defines the project scope, not the details of project updates or communication frequency; therefore, it is not the appropriate document to consult for this issue.
• B. Updating the communications management plan immediately without fully understanding the stakeholder's specific request risks making ineffective changes and should only be done after gathering more information.
• C. Dismissing the stakeholder's immediate concern and telling them to wait for an annual meeting is poor stakeholder management and will likely escalate dissatisfaction rather than resolve it.

Concept tested. Stakeholder communication management

Reference. https://www.pmi.org/pmbok-guide-standards/foundational/pmbok/stakeholder-management

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