PMP Question #1369: Real Exam Question with Answer & Explanation

Question

One team member is complaining about an agreement made during the last meeting. That team member was present at the meeting and participated in the decisions registered in the meeting minutes. What should the project manager do next?

Options

• ASchedule a new meeting to evaluate the agreement and negotiate a new one.
• BMeet with the team member and search for the root cause of their behavior.
• CArrange an additional meeting with the team to communicate the agreement made during the last
• DTalk with the team member and explain that once the meeting ended, the agreement must be

Explanation

A team member is complaining about an agreement from a previous meeting, despite having been present and participating in the decision.

Common mistakes.

• A. Immediately scheduling a new meeting to re-evaluate the agreement without first understanding the individual's specific complaint can undermine previously established team decisions and consume unnecessary team time.
• C. Arranging an additional meeting just to re-communicate an agreement implies a lack of understanding or respect for the team member's initial participation and won't address the root of their complaint.
• D. Simply stating that the agreement is final without understanding the team member's concerns is dismissive, can lead to resentment, and does not foster a collaborative team environment.

Concept tested. Team conflict resolution and individual communication

No community discussion yet for this question.