PMI
PMP · Question #1362
A project involves exporting 150 packages to the customer. However, only 30 packages have been cleared by the customer for shipment. The logistics manager provided details to the customer 2 weeks ago
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Submitted by chen.hong· Apr 18, 2026People
Question
A project involves exporting 150 packages to the customer. However, only 30 packages have been cleared by the customer for shipment. The logistics manager provided details to the customer 2 weeks ago and set up a weekly conference call to effectively communicate with them, but the customer has not been participating in the calls. How should the project manager handle this situation?
Options
- ARequest a change in the contract to include the shipment in the project management plan.
- BFind the root cause of the issue and discuss the customer's current engagement.
- CInform the customer that subsequent packages cannot be manufactured.
- DRequest a delivery date extension from the customer.
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Topics
#Stakeholder Engagement#Communication Management#Problem Solving#Customer Relationship