PMP Question #1362: Real Exam Question with Answer & Explanation

Question

A project involves exporting 150 packages to the customer. However, only 30 packages have been cleared by the customer for shipment. The logistics manager provided details to the customer 2 weeks ago and set up a weekly conference call to effectively communicate with them, but the customer has not been participating in the calls. How should the project manager handle this situation?

Options

• ARequest a change in the contract to include the shipment in the project management plan.
• BFind the root cause of the issue and discuss the customer's current engagement.
• CInform the customer that subsequent packages cannot be manufactured.
• DRequest a delivery date extension from the customer.

Explanation

The customer is not clearing packages for shipment and is not participating in communication efforts, leading to a bottleneck.

Common mistakes.

• A. Requesting a contract change without understanding the root cause is premature and may not address the core issue of customer engagement.
• C. Threatening to stop manufacturing is an adversarial approach that can damage customer relationships and may not be a practical solution to the clearance issue.
• D. Requesting a delivery date extension is a reactive measure that doesn't solve the underlying problem of customer disengagement and package clearance.

Concept tested. Problem-solving and stakeholder engagement

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