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PMP · Question #1357
PMP Question #1357: Real Exam Question with Answer & Explanation
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Submitted by takeshi77· Apr 18, 2026People
Question
A project team working on a hybrid project is struggling to achieve customer satisfaction. The team states that the customer keeps changing their priorities. Meanwhile, the customer argues that the project team does not understand their needs. What should the project manager do?
Options
- AMeet with the customer and the project team to understand the problem.
- BHire an external organization to audit the project and deliverables.
- CAsk the product owner to explain the customer needs to the project team.
- DEscalate to the project sponsor and request immediate intervention.
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Topics
#Customer satisfaction#Stakeholder engagement#Communication management#Conflict resolution