PMP · Question #1315
A project manager arranged a team-building activity to build and maintain teamwork, trust, and commitment due to internal team conflicts. Two months after completing the training, another situation is
The correct answer is D. Reassess the team situation and provide a proper solution.. When new internal team conflicts cause project delays despite previous team-building efforts, the project manager should reassess the current team situation to find a proper, tailored solution.
Question
A project manager arranged a team-building activity to build and maintain teamwork, trust, and commitment due to internal team conflicts. Two months after completing the training, another situation is causing new delays in the project. What should the project manager do to address this concern?
Options
- AAsk human resources (HR) to coordinate another activity.
- BInform HR about the situation and ask for support.
- CMeet with the team to explain that conflicts must be addressed and solved.
- DReassess the team situation and provide a proper solution.
How the community answered
(16 responses)- A25% (4)
- B6% (1)
- C13% (2)
- D56% (9)
Why each option
When new internal team conflicts cause project delays despite previous team-building efforts, the project manager should reassess the current team situation to find a proper, tailored solution.
Asking HR to coordinate another activity is a generic solution without understanding the specific nature of the new conflict and might not be the most appropriate response.
Informing HR and asking for support is an option, but the project manager's primary responsibility is to manage the team directly, and a thorough assessment by the PM should precede escalation.
Merely explaining that conflicts must be addressed does not provide a concrete plan or solution and could be perceived as lecturing rather than actively resolving the issues.
The previous team-building activity did not fully resolve underlying issues or new conflicts have emerged. Therefore, the project manager must first conduct a fresh assessment of the current team dynamics and the specific nature of the new situation causing delays to diagnose the problem accurately. Only after this reassessment can a truly proper and effective solution be developed and implemented, which might involve mediation, further training, or other interventions.
Concept tested: Team conflict resolution and assessment
Topics
Community Discussion
4
Orla P.Oct 29, 2025D is correct here because the PM needs to figure out what is actually causing the new delays before jumping to a fix. A and B just punt the problem to HR, which never sits well with the exam writers since the PM owns team issues. C sounds like a lecture and ignores the root cause entirely. The key phrase in the stem is that the prior team-building activity already happened, so the PM has to reassess the current situation and tailor a proper solution to whatever is driving the conflict this time around.
Prof. SaraNov 4, 2025Got D on my exam last week: reassess first, never jump straight to fixes.
Hiroshi T.Nov 13, 2025D is correct. The PMBOK Guide emphasizes that managing conflict is an ongoing process requiring continuous reassessment of team dynamics, so a one-time training activity does not replace the need to evaluate the current situation and apply the appropriate conflict resolution technique.
Prof. SaraNov 14, 2025Agreed on D, and to tie it to Domain 3, remember the mnemonic COLLIDE for Collaborate, Open communication, Listen, Look at interests, Decide, and Evaluate, because the exam loves testing whether you pick forcing or smoothing when the scenario actually calls for collaborate or problem-solve.