PMP Question #1263: Real Exam Question with Answer & Explanation

Question

During the execution phase of a healthcare IT project, the project manager finds one stakeholder is very difficult to communicate with and obtain feedback from on project deliverables. What should the project manager do?

Options

• AShare a template with the stakeholder to receive feedback on deliverables.
• BUse networking skills to approach the stakeholder.
• CAsk the project sponsor to arrange a meeting with the stakeholder.
• DUpdate the stakeholder engagement plan for the stakeholder.

Explanation

When a project manager encounters difficulty communicating with a stakeholder and obtaining feedback, the appropriate action is to update the stakeholder engagement plan to adapt strategies for that individual.

Common mistakes.

• A. While a template might standardize feedback, it does not directly address the underlying issue of a stakeholder being difficult to communicate with or unwilling to provide feedback.
• B. Using networking skills is a general approach that could be part of an engagement strategy, but updating the formal plan provides a structured and documented way to address the communication breakdown.
• C. Escalating to the project sponsor should be considered if direct attempts to adjust engagement fail or if the stakeholder's non-responsiveness becomes a critical risk, but it's not the initial, direct project management action.

Concept tested. Stakeholder engagement plan management

Reference. https://www.pmi.org/pmbok-guide-standards/foundational/pmbok/project-stakeholder-management

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