PMP Question #1152: Real Exam Question with Answer & Explanation

Question

In a highly politicized organizational environment, the stakeholders are driven by their own operational or business goals, which results in conflicting interests regarding the project. What should the project manager do to steer the stakeholders toward the collective project goal?

Options

• AAnticipate, alert, and follow the risk management process.
• BDiscuss, educate, and follow the communications management process
• CDetect, track, and follow the issue management process
• DPromote, inspire, and follow the stakeholder engagement process

Explanation

In an environment with conflicting stakeholder interests, the project manager should proactively engage stakeholders to align them with the collective project goals.

Common mistakes.

• A. While conflicting interests can lead to risks, the core problem is stakeholder alignment, which is managed through engagement, not solely risk management.
• B. While communication is vital, it's a component of engagement; simply discussing and educating without a structured engagement approach may not resolve deep-seated conflicts.
• C. Conflicting interests are an underlying problem to be proactively managed, not just a reactive issue to track once it escalates.

Concept tested. Stakeholder engagement and management

Reference. https://www.pmi.org/pmbok-guide-standards/foundational/pmbok/stakeholder-management

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