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PMP · Question #1043

An agile project team is creating an enterprise workflow system for a company. One of the project team members, who is the system design architect, keeps receiving telephone calls from the users who…

The correct answer is C. Revise the backlog and assign stories to another team member to reduce the architect's. To address a system architect's disrupted schedule due to user calls, the project manager should revise the backlog and reassign stories to reduce the architect's workload.

Submitted by zhang_li· Apr 18, 2026People

Question

An agile project team is creating an enterprise workflow system for a company. One of the project team members, who is the system design architect, keeps receiving telephone calls from the users who are asking questions about the system. The calls are impacting the architect's daily work schedule. What should the project manager do?

Options

  • AAsk the users to send emails instead of calling so that the system architect can reply when they
  • BAsk the system architect to write up a self-help manual so that the users can resolve the
  • CRevise the backlog and assign stories to another team member to reduce the architect's
  • DInclude user training materials as part of the project deliverables so that users can receive self-

How the community answered

(57 responses)
  • A
    2% (1)
  • B
    5% (3)
  • C
    84% (48)
  • D
    9% (5)

Why each option

To address a system architect's disrupted schedule due to user calls, the project manager should revise the backlog and reassign stories to reduce the architect's workload.

AAsk the users to send emails instead of calling so that the system architect can reply when they

Asking users to send emails instead of calling merely changes the communication medium without addressing the core problem of the architect being distracted from their primary tasks.

BAsk the system architect to write up a self-help manual so that the users can resolve the

Asking the architect to write a self-help manual would add to their already impacted workload, thus worsening the immediate problem rather than resolving it.

CRevise the backlog and assign stories to another team member to reduce the architect'sCorrect

The project manager's role in agile includes protecting the team from external interruptions to maintain focus on sprint goals. By reassigning backlog items, the project manager can alleviate the architect's workload, allowing them to concentrate on design tasks and potentially redirect user inquiries through other appropriate channels or team members.

DInclude user training materials as part of the project deliverables so that users can receive self-

Including user training materials is a valuable deliverable for long-term user enablement, but it does not provide an immediate solution to the architect's current schedule disruption.

Concept tested: Agile team protection and backlog management

Topics

#Agile Team Management#Resource Allocation#Capacity Planning#Workload Management

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