A globally distributed project team is using email and phone calls as the only way to share information. Delays in resolving issues often occur due to misinterpreted communications, leading to a…

Question

Options

• AMeet individually with each team member to identify the issues and relay information to the
• BEstablish a live video feed between the dispersed teams to enable spontaneous engagement and
• CRequest that the customer co-locate the team to overcome the communication issues, as this is
• DInform the customer of the challenges and lower velocity of the project to accommodate for the

• A
  4% (1)
• B
  79% (19)
• C
  13% (3)
• D
  4% (1)

Explanation

For globally distributed teams, real-time visual communication-such as a live video feed-dramatically improves information fidelity and enables spontaneous, informal interactions that email and phone calls cannot replicate. This reduces misinterpretation and supports the kind of osmotic communication that co-located teams benefit from. Option A (individual meetings relayed by the leader) creates an information bottleneck and is inefficient. Option C (requesting co-location) may not be feasible or approved, and it sidesteps actionable improvements. Option D (informing the customer and accepting lower velocity) is defeatist-it fails to address the problem and sets a negative precedent.

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