PMI-ACP · Question #352
Suppose you are a Scrum Master on a new Agile team. Which of the following strategies is best way to resolve conflict on the team?
The correct answer is A. Collaborate. Collaboration is the preferred conflict resolution strategy on Agile teams. Collaboration seeks a win-win outcome by having all parties openly discuss their needs and work together toward a mutually beneficial solution. As a Scrum Master and servant leader, your role is to facili
Question
Suppose you are a Scrum Master on a new Agile team. Which of the following strategies is best way to resolve conflict on the team?
Options
- ACollaborate
- BNegotiate
- CSmooth over
- DIgnore
- EUse your authority
How the community answered
(42 responses)- A76% (32)
- B7% (3)
- C12% (5)
- D2% (1)
- E2% (1)
Explanation
Collaboration is the preferred conflict resolution strategy on Agile teams. Collaboration seeks a win-win outcome by having all parties openly discuss their needs and work together toward a mutually beneficial solution. As a Scrum Master and servant leader, your role is to facilitate open communication, not impose solutions. Negotiation involves compromise (both sides give something up), smoothing over ignores the root cause, ignoring allows conflict to fester, and using authority contradicts the self-organizing nature of Agile teams.
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