A sales manager receives a URL to a Dashboard folder containing several dashboards. However, when the sales manager clicks on the URL, a message appears stating, "We couldn't find the record you're…

Question

Options

• AThe sales manager does not have the correct permission set.
• BThe sales manager needs the correct sales user profile.
• CThe Dashboard folder is set to Private.
• DView access has not been granted to the Dashboard folder.

• A
  11% (7)
• B
  5% (3)
• C
  3% (2)
• D
  81% (52)

Explanation

Dashboard folders in Salesforce use a folder-sharing model. If a user has not been granted at least Viewer access to the specific folder (via their role, public group, or directly), Salesforce displays 'We couldn't find the record you're trying to access' rather than an explicit permission error. This is a security-by-obscurity behavior-Salesforce doesn't confirm the record exists to unauthorized users. Option C (folder set to Private) is related, but 'Private' means only the owner can access it; the correct answer more precisely describes the resolution: granting View access. Options A and B describe profile or permission set issues, which are possible but less specific than the folder-level access control, which is the direct cause.

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