Cloud Kicks has three teams of customer service reps that use a custom field on the Case object to populate the team assigned to manage the tickets. The customer support manager would like a Custom…

Question

Options

• ACreate separate Dashboards for each Customer Support team.
• BCreate a Dashboard with widgets specific to each team.
• CCreate a Dashboard that uses Dashboard filters to show specific team data.
• DAdd Cross Filters to switch between the three customer service teams.

• A
  4% (1)
• B
  14% (4)
• C
  75% (21)
• D
  7% (2)

Explanation

Dashboard Filters allow a single dashboard to display data specific to different segments - in this case, the three customer support teams - by letting viewers switch between filter values at runtime. This avoids the overhead of maintaining three separate dashboards. Widgets on a single dashboard (B) cannot independently filter by team without filters. Cross Filters (D) are for report-level filtering based on related objects, not dashboard-level segmentation. Creating separate dashboards (A) would work but is inefficient to maintain.

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