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PL-900 · Question #288

A company is undergoing a digital transformation by using Microsoft Power Platform. Departments in the company have the following requirements: You need to determine which department can use a…

The correct answer is A. Facilities. Canvas apps are highly effective for building task-specific, role-based applications with custom user interfaces, making them well-suited for departments with focused operational needs like facilities management.

Submitted by daniela_cl· Apr 18, 2026

Question

A company is undergoing a digital transformation by using Microsoft Power Platform. Departments in the company have the following requirements: You need to determine which department can use a canvas app to meet its requirement. For which department should you develop a canvas app?

Exhibit

PL-900 question #288 exhibit

Options

  • AFacilities
  • BFinance
  • CCustomer service
  • DMarketing

How the community answered

(28 responses)
  • A
    75% (21)
  • B
    14% (4)
  • C
    7% (2)
  • D
    4% (1)

Why each option

Canvas apps are highly effective for building task-specific, role-based applications with custom user interfaces, making them well-suited for departments with focused operational needs like facilities management.

AFacilitiesCorrect

Facilities departments often have requirements for task-specific applications, such as submitting maintenance requests, managing room bookings, or tracking assets, which benefit from the custom UI and focused workflow capabilities of canvas apps.

BFinance

Finance departments typically require applications with complex data models, extensive reporting, and integration with core accounting systems, which might be better suited for model-driven apps or specialized ERP solutions.

CCustomer service

Customer service operations often involve comprehensive case management, complex workflows, and integrations with CRM systems, making model-driven apps or Dynamics 365 Customer Service a more common fit.

DMarketing

Marketing departments often deal with campaign management, lead tracking, and content workflows, which may require structured data management and complex processes often found in model-driven apps or dedicated marketing platforms.

Concept tested: Power Apps canvas app use cases and applicability

Source: https://learn.microsoft.com/en-us/power-apps/maker/canvas-apps/what-is-canvas-apps

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