PL-600 · Question #3760
A company provides professional development certifications to technologies around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365…
The correct answer is A. Omnichannel for Customer Service. Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat and SMS. Omnichannel for Customer Service also provides a…
Question
Options
- AOmnichannel for Customer Service
- BLive Assist for Microsoft Dynamics 365 Powered by CafeX
- CLinkedIn connector
- DUnified Service Desk
How the community answered
(23 responses)- A74% (17)
- B13% (3)
- C4% (1)
- D9% (2)
Explanation
Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat and SMS. Omnichannel for Customer Service also provides a modern, customizable, high-productivity app that allows agents to engage with customers across different channels. The application offers contextual customer identification, real-time notification, integrated communication, and agent productivity tools like KB integration, search, and case creation to ensure agents are effective. https://docs.microsoft.com/en-us/dynamics365/customer-service/introduction-omnichannel
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