PL-600 · Question #19
PL-600 Question #19: Real Exam Question with Answer & Explanation
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Question
A company uses manual processes to track interactions with customers. The company wants to use Power Platform to improve productivity. The company has the following requirements: - Provide customers with an online portal where they can submit and review cases. - Ensure that customers can chat online with a customer service representative at any time. - Route chats to customer service representatives based on skill and availability. You need to recommend a solution to the company. Which three components should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Options
- ADynamics 365 Virtual Agents chatbots
- BCustomer self-service portal
- CDynamics 365 Field Service
- DBusiness process flows
- EOmnichannel for Customer Service
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