Microsoft
PL-600 · Question #125
You are designing a solution for a national vehicle repair company. You have the following requirements: - Customers must search for vehicle issues by using natural language expressions. - Customers…
The correct answer is A. Power Apps portal B. Power Virtual Agents. Business Process Flows are for licensed users, not customers. They also do not provide a method to contact agents. Power Virtual Agents on the portal will assist customers with contacting a live agent if they need assistance…
Submitted by carlos_mx· Apr 18, 2026Architect a solution
Question
You are designing a solution for a national vehicle repair company. You have the following requirements: - Customers must search for vehicle issues by using natural language expressions. - Customers must contact a customer service agent as required. You need to recommend a solution. Which two features should you include? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Options
- APower Apps portal
- BPower Virtual Agents
- CCustomer Insights
- DBusiness process flow
How the community answered
(23 responses)- A74% (17)
- C9% (2)
- D17% (4)
Explanation
Business Process Flows are for licensed users, not customers. They also do not provide a method to contact agents. Power Virtual Agents on the portal will assist customers with contacting a live agent if they need assistance. https://docs.microsoft.com/en-us/power-platform-release-plan/2021wave1/power-apps- portals/power-virtual-agents-as-component-power-apps-portals-studio
Topics
#Power Virtual Agents#Power Apps Portal#Customer Service#Chatbot
Community Discussion
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