You are designing a solution for a national vehicle repair company. You have the following requirements: - Customers must search for vehicle issues by using natural language expressions. - Customers m

You are designing a solution for a national vehicle repair company. You have the following requirements: - Customers must search for vehicle issues by using natural language expressions. - Customers must contact a customer service agent as required. You need to recommend a solution. Which two features should you include? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.