You are creating a scope of work document for a solution. You have the following requirements: - Track support cases, first response time, and resolution time. - Include a chat-like interface that…

Question

Options

• ADynamics 365 Customer Service
• BPower Virtual Agents
• CPower BI
• DDynamics 365 Customer Voice

• A
  81% (29)
• C
  14% (5)
• D
  6% (2)

Explanation

Power Virtual Agents lets you create powerful chatbots that can answer questions posed by your customers, other employees, or visitors to your website or service. Use Dynamics 365 Customer Service to: Track customer issues through cases Record all interactions related to a case Share information in the knowledge base Create queues and route cases to the right channels Create and track service levels through service-level agreements (SLAs) Define service terms through entitlements Manage performance and productivity through reports and dashboards Create and schedule services Participate in chats Manage conversations across channels https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual-agents https://docs.microsoft.com/en-us/dynamics365/customer-service/overview

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