PL-500 · Question #177
You are creating a Power Automate process to handle customers. This process involves contacting the support team, opening a support ticket in a CRM program, and getting customer data from an…
The correct answer is A. Attended. Attended mode is appropriate here because the process explicitly requires a human (the customer service representative) to review and approve the ticket details before final submission. Attended RPA runs on a user's machine with the user present and able to intervene…
Question
You are creating a Power Automate process to handle customers. This process involves contacting the support team, opening a support ticket in a CRM program, and getting customer data from an external system. Before submitting the ticket in its final form, the customer service representative must check its details. Which Power Automate execution mode is more appropriate for this scenario?
Options
- AAttended
- BUnattended
- CScheduled
- DBackground
How the community answered
(28 responses)- A75% (21)
- B14% (4)
- C4% (1)
- D7% (2)
Explanation
Attended mode is appropriate here because the process explicitly requires a human (the customer service representative) to review and approve the ticket details before final submission. Attended RPA runs on a user's machine with the user present and able to intervene, supervise, or provide input at key steps. Unattended mode runs autonomously without any human presence, making it unsuitable when human review is mandatory. Scheduled mode refers to time-based triggering, not an execution context. Background is not a standard Power Automate execution mode classification. Whenever a process has a human-in-the-loop requirement - such as review, approval, or data validation - attended mode is the correct choice.
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