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PL-200 · Question #18

You manage the Dynamics 365 Customer Service environment for an organization. Microsoft SharePoint will not be deployed in the environment for a year. You need to integrate Microsoft Office 365 soluti

The correct answer is B. Microsoft Yammer D. Microsoft Skype for Business E. Microsoft Exchange Online. The correct answers are B (Microsoft Yammer), D (Microsoft Skype for Business), and E (Microsoft Exchange Online). These three Office 365 services can be integrated with Dynamics 365 Customer Service independently of SharePoint. Yammer enables enterprise social networking, Skype

Manage environments

Question

You manage the Dynamics 365 Customer Service environment for an organization. Microsoft SharePoint will not be deployed in the environment for a year. You need to integrate Microsoft Office 365 solutions with the Dynamics 365 instance to help the sales team with internal collaboration efforts. Which three solutions can you currently implement? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. NOTE: Each correct selection is worth one point.

Options

  • AMicrosoft OneDrive for Business
  • BMicrosoft Yammer
  • CMicrosoft OneNote
  • DMicrosoft Skype for Business
  • EMicrosoft Exchange Online

How the community answered

(57 responses)
  • A
    16% (9)
  • B
    77% (44)
  • C
    7% (4)

Explanation

The correct answers are B (Microsoft Yammer), D (Microsoft Skype for Business), and E (Microsoft Exchange Online). These three Office 365 services can be integrated with Dynamics 365 Customer Service independently of SharePoint. Yammer enables enterprise social networking, Skype for Business enables presence and instant messaging within records, and Exchange Online enables email tracking and synchronization. Microsoft OneDrive for Business (A) requires SharePoint to be configured in Dynamics 365 before it can be used - it is not available without SharePoint. Microsoft OneNote (C) integration with Dynamics 365 also requires SharePoint to be enabled first, so it cannot be implemented in this scenario.

Topics

#Dynamics 365 Integration#Office 365 Collaboration#Sales Team Productivity#Collaboration Tools

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