A program manager evaluates conflicting stakeholder demands associated with cost, schedule, and intended benefits. The implementation team has a strong interest in cost and schedule, and a limited int

Question

Options

• AFocus on the internal stakeholders to ensure cost and schedule objectives are achieved.
• BBalance stakeholder needs through the use of trade-offs among the stakeholder groups.
• CFocus on the external stakeholders to ensure the intended benefits are achieved.
• DConduct a stakeholder meeting to allow everyone to state their priorities.

• A
  12% (4)
• B
  3% (1)
• C
  6% (2)
• D
  79% (27)

Explanation

When stakeholders have fundamentally different and conflicting priorities - the implementation team focused narrowly on cost and schedule, the client focused exclusively on benefits - the most effective initial action is to convene a stakeholder meeting where each group can articulate their priorities. This creates shared visibility and mutual understanding of each party's constraints and goals. Without this shared context, any trade-offs the program manager makes unilaterally (as in options A, B, or C) may be uninformed or perceived as biased. Option A (focusing on internal stakeholders) ignores client needs. Option C (focusing on external stakeholders) ignores execution realities. Option B (balancing through trade-offs) is ultimately the right outcome, but the program manager cannot make meaningful trade-offs without first facilitating open dialogue among stakeholders. The meeting in option D creates the foundation for informed, transparent, and accepted trade-off decisions.

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