PGMP · Question #407
A multiyear program is ready to conclude. It has achieved all business objectives and is delivering its intended benefits. However, the program sponsor is not willing to sign the formal program…
The correct answer is B. Escalate the issue to the program governance board. When a program sponsor refuses to sign formal closure documents for a completed program, the program manager must escalate to the governance board to resolve the impasse and stop unnecessary cost accrual.
Question
A multiyear program is ready to conclude. It has achieved all business objectives and is delivering its intended benefits. However, the program sponsor is not willing to sign the formal program closure acceptance document and the program continues to incur operational costs. What should the program manager do next?
Options
- AAsk the finance department to increase the program budget
- BEscalate the issue to the program governance board
- CAsk key stakeholders to influence the program sponsor
- DDirect component project managers to archive all relevant project documents
How the community answered
(61 responses)- A7% (4)
- B79% (48)
- C11% (7)
- D3% (2)
Why each option
When a program sponsor refuses to sign formal closure documents for a completed program, the program manager must escalate to the governance board to resolve the impasse and stop unnecessary cost accrual.
Requesting a budget increase is counterproductive - the program has already achieved its objectives and increasing the budget only extends unnecessary costs.
Escalating to the program governance board is correct because the sponsor's refusal to execute closure on a fully delivered program creates ongoing operational costs without justification. The governance board holds authority over the program sponsor and can compel resolution, enforce closure, and protect the organization from continued unnecessary expenditure.
Asking stakeholders to informally influence the sponsor bypasses the formal governance structure and may be ineffective or politically inappropriate.
Directing component project managers to archive documents before formal closure acceptance is premature and does not resolve the root issue of the sponsor's refusal.
Concept tested: Program closure escalation through governance board
Source: https://www.pmi.org/pmbok-guide-standards/foundational/program-management
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