PFMP · Question #86
Recently you proposed a governance model to keep track of project status in an organization. An executive is worried that the team did not like the governance model, and productivity decreased. What…
The correct answer is D. Understand where his concern came from. When an executive raises a concern, the first step is always to understand the basis and source of that concern before taking any corrective or investigative action.
Question
Recently you proposed a governance model to keep track of project status in an organization. An executive is worried that the team did not like the governance model, and productivity decreased. What should you do first?
Options
- AMonitor performance using portfolio reports
- BDo a team health check
- CCreate an improvement plan
- DUnderstand where his concern came from
How the community answered
(42 responses)- A5% (2)
- B24% (10)
- C12% (5)
- D60% (25)
Why each option
When an executive raises a concern, the first step is always to understand the basis and source of that concern before taking any corrective or investigative action.
Monitoring performance using portfolio reports assumes the concern reflects a real measurable problem without first validating the source or nature of the executive's worry.
Doing a team health check presupposes that the team's reaction is the confirmed root issue before the concern has been properly investigated or substantiated.
Creating an improvement plan is premature and may address entirely the wrong issue if undertaken before the basis of the concern is understood.
Understanding where the executive's concern came from is the correct first step because it gathers the factual context and evidence behind the worry - without knowing whether the concern is based on data, anecdote, or perception, any subsequent action risks being misdirected or solving the wrong problem. Gathering information before acting is a foundational portfolio governance principle.
Concept tested: Stakeholder concern investigation before corrective action
Source: https://www.pmi.org/pmbok-guide-standards/foundational/standard-for-portfolio-management
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