When managed correctly, the balanced scorecards can change the way an organization does business. Balanced scorecards keep focus on results. Which of the following are factors that can be targeted…

Question

Options

• AProduct Manufacturing, core competencies, response times, maintenance costs, shareholder
• BReward, Leveraging Skills, Leveraging Information Systems, core competencies
• CProduct Manufacturing, core competencies, response times, reward, shareholder value
• DLearning & Growth, Internal Process, Customer, Financial, Reward, maintenance costs, market

• A
  92% (33)
• C
  6% (2)
• D
  3% (1)

Explanation

The Balanced Scorecard was developed by Kaplan and Norton around four perspectives: Financial, Customer, Internal Business Processes, and Learning & Growth. The factors in option A - Product Manufacturing (Internal Process), core competencies (Learning & Growth), response times (Customer/Internal Process), maintenance costs (Financial), and shareholder value (Financial) - map correctly across these four perspectives. Option D is incorrect because it includes 'Reward' and 'market' as standalone BSC dimensions, which are not part of the standard BSC framework. Option B mixes reward and leveraging elements that don't represent the four core BSC perspectives.

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