While performing the manage supply and demand process, one of your sub-portfolio managers came to you asking advice on how to analyze intangible assets such as resources knowledge or skills based on…

Question

Options

• AYou should tell him to use the qualitative metrics defined in the performance management plan in
• BYou should tell him to ignore the intangible aspects as they are not as important as tangible ones
• CYou should advice him to use quantitative analysis in order to quantify the intangible aspects and
• DYou should tell him that metrics are only defined to measure tangible aspects; intangible

• A
  72% (18)
• B
  16% (4)
• C
  8% (2)
• D
  4% (1)

Explanation

For intangible assets such as knowledge, skills, or expertise, the appropriate approach is to use qualitative metrics defined in the performance management plan. Qualitative metrics are specifically designed to assess non-quantifiable aspects of resources. Ignoring intangible assets (Option B) would be incorrect as they are often critical to portfolio success. Forcing quantitative analysis onto inherently intangible attributes (Option C) is not best practice. Option D is incorrect because performance management plans do define metrics for intangible aspects - that is precisely the purpose of qualitative metrics.

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