PFMP · Question #26
A senior executive complained that he didn't receive an invitation for a project steering committee. What should you do to handle this complaint?
The correct answer is B. Interview the senior executive to understand communication requirements. When a stakeholder complains about a communication gap, the correct response is to interview them to understand their communication requirements and prevent recurrence.
Question
A senior executive complained that he didn't receive an invitation for a project steering committee. What should you do to handle this complaint?
Options
- AForward the invitation for the steering committee to the senior executive
- BInterview the senior executive to understand communication requirements
- CConsult your supervisor
- DRecord the complaint in a risk register
How the community answered
(21 responses)- A10% (2)
- B81% (17)
- C5% (1)
- D5% (1)
Why each option
When a stakeholder complains about a communication gap, the correct response is to interview them to understand their communication requirements and prevent recurrence.
Simply forwarding the invitation is a reactive one-time fix that does not address the underlying communication planning gap.
Interviewing the senior executive uncovers their specific communication preferences, frequency needs, and required distribution lists. This stakeholder engagement technique addresses the root cause of the gap and informs an update to the communications management plan going forward.
Consulting a supervisor escalates the issue without first attempting to understand the stakeholder's actual communication needs.
A missed invitation is a communication planning deficiency, not a risk event, so adding it to the risk register is inappropriate.
Concept tested: Stakeholder communication requirements gathering
Source: https://www.pmi.org/pmbok-guide-standards/foundational/standard-for-portfolio-management
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